This is a fascinating and easy to read story where one gets to know the characters and participate in their business decisions. However, if you just want to learn about better teamwork, skip to the final chapters where Lencioni provides a powerful model for diagnosing the five dysfunctions of a team, along with actionable steps to overcome these common hurdles. The model is a pyramid, building from the bottom, up.
The 5 Dysfunctions are:
1. Absence of trust.
2. Fear of conflict.
3. Lack of commitment.
4. Avoidance of accountability.
5. Inattention to results.
Each dysfunction contributes to the next. Absence of trust brings on fear of conflict and so on.
I find Lencioni’s advice to be clear, concrete and highly effective. I teach my clients these concepts. They appreciate the insights and learn quickly how to turn their own dysfunction (every team has some) around. With new awareness they begin to work more successfully as a team.
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Dave Chin is an ActionCOACH of Portland business coach and long time Beaverton Chamber member. Have questions about the book? Contact Dave @ email@example.com or (503) 645-0592.